Summary:
Yes, you can use AI Reply without an automatic reply subscription. You can manually generate AI-powered responses in the Review Management menu and either post them yourself or, in some cases, upload them directly to Google.

How does manual AI Reply work?

Even without subscribing to automatic replies, you can still generate responses using AI.

To do this:

1. Go to the Review Management menu in your Trustindex account.

2. Find the review you want to respond to.

3. Click the “Reply with ChatGPT” button under the review.

4. Review the generated response.

5. Edit or regenerate it if needed.

From here, you have two options for posting your reply.

How can I publish the reply?

Option 1: Manual posting (all platforms)

• Copy the generated reply

• Paste it into the response box on the original review platform

• Post it there

This works for any review source.

Option 2: Direct posting to Google

If your Google Business Profile connection is set up in the AI Reply settings, you can:

• Generate the reply in Review Management

• Upload it directly to Google from the same interface

This removes the need to copy and paste.

What’s the difference from automatic replies?

• Manual AI Reply:

  • Available without subscription

  • Requires manual approval

  • Works with all platforms

  • Can post directly to Google (if connected)

• Automatic AI Reply:

  • Requires a subscription

  • Generates and posts replies automatically

  • Available for Google, Facebook, and Trustindex reviews

When should you use manual AI Reply?

Manual AI Reply is ideal if you:

• Reply to reviews occasionally

• Don’t need full automation

It’s a flexible way to speed up your responses while keeping control over what gets published.