Summary:
You can separate and organize your reviews in several ways inside Trustindex. The most common methods are using tags, filters, or creating separate company/domain profiles, depending on how you want to manage and display your reviews.

Option 1: Use tags (manual or automatic)

Tags allow you to categorize reviews based on specific criteria, such as service type, location, product category, or campaign source.

You can:

• Add tags manually to individual reviews

• Set up automatic tagging using keywords

With automatic tagging, the system assigns tags when certain keywords appear in a review. This is especially useful if you receive a high volume of feedback and want to organize it efficiently.

Tags are ideal if:

• You want to group reviews by service type

• You want to display only certain reviews in a specific widget

• You need internal categorization without separating domains

Option 2: Use filters

Filters allow you to narrow down reviews based on specific attributes.

You can filter by:

• Star rating

• Review length

• Language

• Platform (Google, Facebook, etc.)

• And other available criteria

Filters are useful when you want to display only selected types of reviews in your widgets without permanently separating them.

Option 3: Create separate company/domain profiles

If you want to fully separate reviews (for example, for different businesses, brands, or websites), you can create additional company/domain profiles.

You can switch or add profiles in the top left corner of the admin dashboard.

Each profile can:

• Have its own connected platforms

• Have its own review set

• Use separate widgets

• Be managed independently

This is the best solution if:

• You manage multiple businesses

• You operate in multiple countries or languages

• You want completely separate review management

Which option should you choose?

• Use tags if you want flexible categorization within the same business.

• Use filters if you only need display-level separation.

• Use separate profiles if you want completely independent review management.

If you’re unsure which setup fits your case best, contact our support team and describe how you’d like to structure your reviews.