How does AI Reply work?
Summary:AI Reply helps you respond to customer reviews faster by generating personalized replies in seconds. You can use it either automatically (for supported platforms) or manually, depending on your setup and preferences.
Two ways to use AI Reply
Trustindex offers two types of AI Reply:
Automatic AI Reply
Manual AI Reply
Each serves a different use case depending on how you want to manage your responses.
Automatic AI Reply
Automatic AI Reply handles responses for you without manual input.
Available for: Google, Facebook, and Trustindex reviews
Requires an active subscription (29 USD / source / year)
Replies are generated and posted automatically
The AI analyzes incoming reviews and publishes responses based on their content and sentiment. This is ideal if you want a fully hands-off solution.
Manual AI Reply
Manual AI Reply gives you more control over each response.
To use it:
Go to the Review Management menu.
Select a review.
Generate an AI reply.
Edit or regenerate the response if needed.
Copy and paste it into the original platform’s reply field.
This option works with any review source, even if automatic posting is not supported.
Can I post replies directly from Trustindex?
In some cases, yes.
If your Google Business Profile connection is set up in the AI Reply settings, you can:
Generate replies in Review Management
Post them directly from Trustindex without copying
Otherwise, replies need to be manually copied and added to the original platform.
Why use AI Reply?
AI Reply helps you:
Save time on writing responses
Maintain consistent and professional communication
Respond faster to both positive and negative feedback
Manage large volumes of reviews efficiently
Whether you choose automatic or manual mode, it streamlines your review management process.
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