How many times does my review widget update? When will my new review appear?
Summary:Trustindex automatically updates reviews at least once per day, typically. With a paid subscription, reviews are refreshed multiple times daily. After a review is published on your connected platform, please allow up to 24 hours for it to appear in Trustindex. Also try clearing your browser cache, as that might cause the delay on your end.
How often are reviews updated?
Review synchronization depends on your subscription type:
Free plan: Most review platforms update automatically at least once every 24 hours
Paid subscription: Reviews update usually multiple times per day
This means newly published reviews are not displayed instantly, as Trustindex regularly syncs data from the original review platforms.
When will my new review appear?
After a review is published on your connected platform (for example, Google or Facebook), please allow up to a full 24 hours for it to appear in your Trustindex account.
If the review still does not show after this time:
Make sure the platform is properly connected
Check whether the review is publicly visible on the original platform
Clear your browser cache, as this might cause the review not appearing on your end
Keep in mind that Trustindex displays publicly available review data provided by the external platform.
What about the widget itself?
Even after the review appears in your Trustindex dashboard, your widget may not refresh immediately on your website. To speed this process up, you can try clearing your browser cache too, as it can retain an older version of your website for a few hours, causing the new review not to appear immediately on your end.
Also, each widget has its own update schedule, which you can modify in the widget’s settings.
To adjust it:
Open your widget settings
Locate the Other settings - Refresh rate option
Set your preferred interval
What should I do if my review still doesn’t appear?
If more than 24 hours have passed and the review is:
Publicly visible on the original platform
Your platform connection is active
…then contact our support team so we can investigate further.
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