How to fix: Can’t connect a review platform source in Trustindex
Summary:If you’re unable to connect a review source in Trustindex, our support team can help. Provide details about the error and the platform you tried to connect so we can resolve it quickly.
How to report a connection issue
If a source doesn’t connect properly, please contact our support team at: support@trustindex.io
Include the following information in your message:
Where the error occurred: Did it happen in the WordPress plugin or in the Trustindex admin dashboard?
The URL of the page or review source you tried to connect
Providing these details helps us troubleshoot and fix the problem faster.
What happens next?
Once we receive your report, our support staff will:
Check the platform’s connection settings
Identify the cause of the error
Provide instructions or resolve the connection for you
Tips to prevent connection issues
Make sure you’re using the latest version of the WordPress plugin (if applicable)
Ensure the source URL is publicly accessible
Maintain proper access permissions for platforms like Google, Facebook, or other review sites
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