Summary:
If you can’t connect your Google account to Trustindex, the most common reason is that your business profile is still under review by Google. Checking your profile status and following Google’s verification steps usually resolves the issue.

Common reasons for connection issues

1. Your business profile is under review

Google may still be evaluating your business. Until the profile is approved:

• Trustindex cannot access your reviews

• Your business may not appear in Google search results

You can check this by searching for your company/business name on Google. If your profile appears, it may still be pending verification.

2. Google My Business account issues

If you have a Google Business Profile (GMB):

• Log in to check for any ongoing inspections or verification requirements

• If you don’t have an account, you can create one here:
  
  Create Google Business Profile

Properly verified profiles ensure that Trustindex can connect and pull reviews.

Additional tips

• Make sure your business information is complete and accurate

• Check for duplicate profiles that could prevent connection

When to contact support

If your profile is verified but you still cannot connect:

• Email our support team at 

  support@trustindex.io
  
• Include:
  
• The URL of your Google profile

• Your business name

Our team will help troubleshoot the issue and complete the connection.