How to fix: Facebook page connection stuck on 'loading' in Trustindex
Summary:If your Facebook connection in Trustindex stays stuck on “loading,” it usually means you haven’t granted Trustindex access yet. Facebook requires a permission pop-up to provide an access token, and the connection won’t complete until you approve it.
Why the connection gets stuck
When connecting a Facebook page:
Trustindex requests permission to access your page reviews
Facebook opens a pop-up window asking you to grant this access
Until you approve, Trustindex cannot retrieve your reviews
As a result, the page connection remains in the loading state
How to fix it
Look for the Facebook permission pop-up in your browser
Sometimes it appears behind other windows or is blocked by pop-up blockers
Follow Facebook’s instructions to grant Trustindex access to your page
Once approved, Trustindex will receive the access token and complete the connection
Your reviews should now start appearing in your dashboard and widgets
Tips to avoid this problem
Make sure your browser allows pop-ups from Trustindex
Check that you’re logged into Facebook with the correct admin account
Close or disable browser extensions that might block pop-ups temporarily
After granting access, your Facebook page connection should work without further issues.