How to fix: Facebook page is missing from the list when connecting to Trustindex
Summary:If your Facebook page doesn’t appear when trying to connect it to Trustindex, it’s usually because the page wasn’t approved during a previous authorization. You can fix this by removing Trustindex from your Facebook business integrations and reconnecting with full permissions.
Problem
Some Facebook pages may be missing when you try to connect them to Trustindex.
This happens because during a prior authorization, not all pages were approved. As a result, Trustindex cannot access those pages.
Solution: Step-by-step
- Go to Facebook Business Integrations:https://www.facebook.com/settings?tab=business_tools
Find Trustindex in the list and remove it
- Go back to Trustindex admin:https://admin.trustindex.io/site/platforms
Try to connect Facebook again
When Facebook asks for permissions, select all pages you want to connect (including previously connected pages — this is important!)
Save the settings
Note: If you had previously denied data access, you may need to resave your widgets to regenerate them with the new permissions. This usually happens automatically, but may take some time.
Why this happens
During the first Facebook authorization, some pages were not approved
Facebook only grants access to the pages you explicitly select
Removing Trustindex and reconnecting forces Facebook to ask for permissions again, allowing all desired pages to be included
Following this process ensures your missing pages appear and your widgets update correctly.
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