Summary:
After payment, your Trustindex account should upgrade automatically. In most cases, this happens immediately, but sometimes it may take a few minutes for the payment to be processed. If your account still shows the free package after waiting, contact our support team.

Why the upgrade might be delayed

• Payment must be processed by the financial institution handling the transaction

• Usually happens instantly, but occasionally it may take 1–2 minutes

• During this time, your account may still display the free package

What to do

1. Wait a few minutes (e.g., 5 minutes) and try logging in to your account again

2. If your account still hasn’t updated, contact Trustindex support at:
   
   support@trustindex.io

3. Provide details such as:

   • Payment confirmation

   • Email address linked to your account

Invoice information

• After a successful payment, the invoice is sent automatically

• Check your inbox (and spam folder) for the email
  

• The invoice can also be viewed in your account: Settings > Payment history & Invoice