NFC Card Not Working? How to Fix Your Trustindex Review Collector

How to fix: NFC card does not work properly

InfoSummary:
If your Trustindex NFC review collector card isn’t working, the issue is often related to the device or settings. Make sure your smartphone supports NFC and that the NFC feature is turned on. If problems persist, our support team can help.

Common reasons the NFC card doesn’t work

  1. Device incompatibility

    • Your smartphone must support NFC (Near Field Communication) to read the card

  2. NFC setting turned off

    • Check your phone settings and ensure NFC is enabled

  3. Incorrect usage

    • Hold the smartphone close to the card’s NFC chip until it registers

How to fix it

  1. Confirm that your phone is NFC-compatible

  2. Turn on NFC in your device settings

  3. Try tapping the card again

If it still doesn’t work:

  • Contact Trustindex support at
    support@trustindex.io

  • Describe the issue and your device type

  • Our team can help troubleshoot or set up the card correctly

Tips for smooth usage

  • Keep your card flat and hold it near the phone’s NFC sensor (usually near the camera island/back of the phone)

  • Avoid using thick cases or metal covers that may block the signal

  • Test with another NFC-compatible device if available

Following these steps ensures your NFC review collector card works as intended.

    • Related Articles

    • How to fix: Can’t connect a review platform source in Trustindex

      Summary: If you’re unable to connect a review source in Trustindex, our support team can help. Provide details about the error and the platform you tried to connect so we can resolve it quickly. How to report a connection issue If a source doesn’t ...

    • How to fix: Can't connect Google account to Trustindex

      Summary: If you can’t connect your Google account to Trustindex, the most common reason is that your business profile is still under review by Google. Checking your profile status and following Google’s verification steps usually resolves the issue. ...

    • I can’t embed my review widget

      Summary: If your Trustindex widget doesn’t appear on your website, it’s usually caused by a plugin conflict, caching, or incorrect embedding method. Our support team can quickly help if you send us a few technical details about your setup. When your ...

    • How to fix: Profile pictures are missing from Facebook review widget

      Summary: If reviewer profile pictures aren’t showing in your Facebook review widget, it’s usually because Trustindex lost access to your Facebook page. This can happen after a password change or other changes to page permissions. You can fix it by ...

    • How to fix: Review widget appears too large on mobile

      Summary: If your Trustindex review widget appears too large on mobile devices, it’s usually due to your website’s design template or theme. Placing the widget inside a properly sized container ensures it scales correctly and stays responsive. Why ...