How to fix: Review widget does not appear unless I am logged in to my WordPress page
Summary:If your Trustindex widget only appears when logged in to WordPress, it’s usually caused by caching plugins. Adjusting your cache settings ensures the widget loads properly for all visitors.
Common cause
Caching plugins like WP Rocket can prevent the widget from displaying because JavaScript files from the Trustindex CDN may be blocked, combined, or minimized incorrectly.
How to fix it
Disable JS combining/minifying on the page where the widget is embedded.
In your cache plugin:
Go to Excluded JavaScript Files
Save changes and clear the cache.
Why this works
Trustindex widgets use JavaScript loaded from a CDN.
Excluding the file ensures your caching plugin does not interfere with the latest features or fixes.
The CDN file is optimized, so it does not slow down your site for visitors.
Following these steps ensures your widget is visible to all users, not just logged-in admins.
Related Articles
How many times does my review widget update? When will my new review appear?
Summary: Trustindex automatically updates reviews at least once per day, typically. With a paid subscription, reviews are refreshed multiple times daily. After a review is published on your connected platform, please allow up to 24 hours for it to ...Why is the “Write a review” button missing from my Review Summary Page?
Summary: The “Write a review” button may temporarily not appear if your Review Summary Page has just been created. This is usually due to setup timing or browser caching, and can typically be fixed by refreshing or clearing your cache. Common reasons ...How to fix: Review widget appears too large on mobile
Summary: If your Trustindex review widget appears too large on mobile devices, it’s usually due to your website’s design template or theme. Placing the widget inside a properly sized container ensures it scales correctly and stays responsive. Why ...I can’t embed my review widget
Summary: If your Trustindex widget doesn’t appear on your website, it’s usually caused by a plugin conflict, caching, or incorrect embedding method. Our support team can quickly help if you send us a few technical details about your setup. When your ...A review that’s been removed is still visible in Trustindex
Summary: If a review has already been removed from the original review platform but is still visible in your Trustindex widget, don’t worry — this usually resolves automatically. Trustindex syncs review data from the original platform, so temporary ...