How to Fix Trustindex Widget Embedding Issues

I can’t embed my review widget

Info

Summary:

If your Trustindex widget doesn’t appear on your website, it’s usually caused by a plugin conflict, caching, or incorrect embedding method. Our support team can quickly help if you send us a few technical details about your setup.

When your widget doesn’t show up

If you’ve added the widget code but it’s not visible on your site, don’t worry—this is a common issue and usually easy to fix. In most cases, the problem is related to caching, shortcodes, or how scripts are handled by your website or plugin.

Contact Trustindex support


Please email our support team at
support@trustindex.io
and include the information below. This helps us identify the issue much faster.

Information to include in your message

Website & plugin setup

  • Do you have a Trustindex plugin installed? If yes, which one?

  • What plugin version are you using?

Widget implementation

  • Are you using a shortcode or a script to embed the widget?

Caching & visibility

  • Are you using any cache or optimization plugins?

  • Is the widget visible when you are logged in, but not in incognito mode or on mobile?

Why this information matters

These details help us determine whether the issue is caused by caching, user permissions, or script loading restrictions—so we can provide a precise fix instead of generic troubleshooting steps.

Once we have this information, our team will get back to you as quickly as possible.