How to Fix Trustindex Widget Embedding Issues

I can’t embed my review widget

Info

Summary:

Two causes cover almost every case: the code was pasted into a block that doesn't allow HTML, or a caching plugin is blocking our CDN script. Both take a couple of minutes to fix. 

1. Check where you pasted the code

The widget code is HTML and JavaScript, so it needs a block that allows raw HTML.


  • WordPress / Gutenberg: a Custom HTML block, not a Paragraph block

  • Elementor: the HTML widget, not a Text Editor widget

  • Other builders: look for Custom HTML, Embed code or Raw HTML


If the code went into a text block, the page shows nothing — or shows the code itself.


You do not need the Trustindex WordPress plugin for the HTML widget to work. The embed code works on its own, on WordPress, Wix, Shopify, Squarespace or a plain HTML page.

2. Exclude our CDN from your cache

This is the second most common cause, and the confusing one: the widget often works while you are logged in, and not for visitors.


Caching, minifying and optimization plugins frequently defer or combine our script, which stops the widget rendering. Add this to your cache plugin's exclusion list:


https://cdn.trustindex.io/*


Where to find the setting:


  • LiteSpeed Cache: Page Optimization → Tuning → JS Excludes

  • WP Rocket: File Optimization → Excluded JavaScript Files

  • W3 Total Cache: Performance → Minify → Never minify the following JS files

  • Autoptimize: JS, CSS & HTML → Exclude scripts from Autoptimize


Save, then clear your site cache and your browser cache.

3. Rule out your browser

Browsers keep an older copy of your page for a few hours. Check in an incognito window, on another device, or clear your cache first.


→ See: How to clear your browser cache

If it still doesn't appear

Contact support with:


  • Your Subscription ID/email address

  • The page URL where the widget should appear

  • A screenshot of the page


It also helps to tell us whether you used the shortcode or the HTML embed code, which cache plugins are active, and whether the widget is visible when logged in but not in incognito mode.


  1. If your site is behind Cloudflare or a similar firewall, please check that it isn't blocking visitors from Hungary — our support team is based there, and we occasionally cannot load the page to investigate.