I can’t embed my review widget
Summary:
If your Trustindex widget doesn’t appear on your website, it’s usually caused by a plugin conflict, caching, or incorrect embedding method. Our support team can quickly help if you send us a few technical details about your setup.
When your widget doesn’t show up
If you’ve added the widget code but it’s not visible on your site, don’t worry—this is a common issue and usually easy to fix. In most cases, the problem is related to caching, shortcodes, or how scripts are handled by your website or plugin.
Contact Trustindex support
Information to include in your message
Website & plugin setup
Do you have a Trustindex plugin installed? If yes, which one?
What plugin version are you using?
Widget implementation
Are you using a shortcode or a script to embed the widget?
Caching & visibility
Are you using any cache or optimization plugins?
Is the widget visible when you are logged in, but not in incognito mode or on mobile?
Why this information matters
These details help us determine whether the issue is caused by caching, user permissions, or script loading restrictions—so we can provide a precise fix instead of generic troubleshooting steps.
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