Summary:
If your reviews are not updating automatically, you’re likely using the free WordPress plugin version. Automatic review updates are a premium feature. With the free plugin, only the latest 10 reviews are imported initially, and updates must be triggered manually.

Why aren’t my reviews updating automatically?

Automatic synchronization is available only with a paid Trustindex subscription.

If you’re using one of our free WordPress plugins, the system works differently:

• The 10 latest reviews are imported when you first connect

• Reviews do not update automatically afterward

• New reviews won’t appear unless you manually refresh them

This is a limitation of the free version.

How can I manually update my reviews?

You can force a manual update from your WordPress admin area.

Follow these steps:

1. Go to the Trustindex plugin settings

2. Open the My Reviews tab

3. Click the manual update option

Please note:

• Manual updates are available approximately once every 1–2 weeks

• Frequent refreshing is not supported in the free version

How can I enable automatic updates?

If you need:

• Regular automatic synchronization

• More than 10 reviews

• More advanced review management

You’ll need to upgrade to a premium Trustindex subscription.

With a paid plan, reviews update automatically and more frequently, depending on your package.

Not sure which version you’re using?

If you’re unsure whether you’re using the free plugin or a paid subscription, contact our support team and we’ll help you check your setup.