Summary:
In some cases, the number of reviews displayed on Facebook may differ from the number shown in Trustindex or exported reports. This is usually because Facebook displays review counts differently from the data returned by its official API.

Why is there a difference?

Trustindex retrieves Facebook reviews through Facebook's official API rather than by reading the review count displayed on the Facebook page.

In some situations, Facebook may show a higher review count on the public page than the number of reviews available through the API.

As a result:

• The review count displayed on Facebook may be higher
• The review count shown in Trustindex may differ
• Exported statistics are based on the data provided by Facebook's API

Which number is Trustindex using?

Trustindex uses the review data returned by Facebook's official API.

This data is generally the most reliable source available for integrations and third-party applications, as it comes directly from Facebook's developer platform.

Is this a Trustindex issue?

No. When differences occur, they originate from Facebook's side.

Trustindex can only display and export the review information that Facebook makes available through its API.

What should I do if the numbers don't match?

A small discrepancy between Facebook's displayed review count and the API data is normal and does not usually indicate a problem with your Trustindex account or review synchronization.

If you believe the difference is unusually large, please contact our support team and provide:

• Your Facebook page URL
• A screenshot of the review count shown on Facebook
• The review count shown in Trustindex

This will help us investigate the issue further.