Can I check if a customer left a review through my email campaign?
Summary:You can track the status of invited email addresses in your Trustindex dashboard. However, for external platforms (like Google or Facebook), we can only see whether the customer clicked the review link — not whether they actually submitted a review.
How to check the status of an invited customer
If you’ve sent out review invitation emails through Trustindex, you can monitor their status directly in your dashboard.
You’ll be able to see:
Whether the email was sent
Whether it was opened
Whether the Review button was clicked
This helps you understand how your campaign is performing and which customers interacted with your invitation.
Does “clicked” mean they left a review?
That depends on the platform.
We cannot confirm whether they completed the review
We cannot see partial or abandoned submissions
We only track the link click itself
This limitation exists because review platforms do not share submission data with third-party services.
Why can’t Trustindex track external review submissions?
Trustindex is dependent on the data provided by the original review platforms. External platforms do not provide real-time confirmation about who submitted a review after clicking a link.
For privacy and platform policy reasons, we only receive publicly available review data once it is published.
If you need help interpreting your campaign statistics, feel free to contact our support team.
Related Articles
What are email campaigns and how do I use them?
Summary: Email campaigns in Trustindex help you collect more reviews by sending automated or manual review request emails to your customers. They make it easy to ask for feedback at the right time, using a simple and structured process. What are ...How to request a new review platform in Trustindex
Summary: If your review platform is not currently listed in Trustindex, we may still be able to connect it for you. Contact our support team with the required details, and we’ll check whether integration is possible. Can Trustindex connect additional ...What is a Review Summary Page?
Summary: A Review Summary Page is your dedicated Trustindex page that displays all your reviews from every connected platform in one place. It also allows customers to leave reviews directly through Trustindex, making review collection simple and ...How often are email signatures updated?
Summary: Trustindex email signatures are updated daily to show your review score. However, email clients like Gmail or Outlook cache images, so updates may take up to two weeks to appear in your emails. Daily updates in Trustindex All email ...Is using email campaigns for review requests legal?
Summary: Using email campaigns to request reviews is legal as long as you clearly state your purposes in your terms and conditions and obtain consent from recipients. Including review request campaigns in your T&Cs ensures compliance and reduces the ...