How to fix: Profile pictures are missing from Facebook review widget
Summary:If reviewer profile pictures aren’t showing in your Facebook review widget, it’s usually because Trustindex lost access to your Facebook page. This can happen after a password change or other changes to page permissions. You can fix it by refreshing your Facebook connection in Trustindex.
Why are profile pictures missing?
Facebook requires an active access token for Trustindex to display reviewer profile pictures. If the access token is invalid — for example, after:
Changing your Facebook page password
Updating Facebook page admin roles
Adjusting privacy or permission settings
…then reviewer profile pictures will no longer appear in your widget.
How to fix it
Follow these steps:
Log into your Trustindex account
Go to Connect Platforms
Locate your connected Facebook page — you’ll see an error message
Click the Resolve button to refresh your access token
After this, the widget should start displaying profile pictures again.
Extra resources
Tips to prevent this issue
Avoid changing your Facebook page password frequently
Keep your Trustindex connection active and authorized
Ensure you remain an admin of the connected Facebook page
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