Review platforms
How to fix: Can't connect Google account to Trustindex
Summary: If you can’t connect your Google account to Trustindex, the most common reason is that your business profile is still under review by Google. Checking your profile status and following Google’s verification steps usually resolves the issue. ...
How to fix: Facebook page connection stuck on 'loading' in Trustindex
Summary: If your Facebook connection in Trustindex stays stuck on “loading,” it usually means you haven’t granted Trustindex access yet. Facebook requires a permission pop-up to provide an access token, and the connection won’t complete until you ...
How to fix: Facebook page is missing from the list when connecting to Trustindex
Summary: If your Facebook page doesn’t appear when trying to connect it to Trustindex, it’s usually because the page wasn’t approved during a previous authorization. You can fix this by removing Trustindex from your Facebook business integrations and ...
How can I deny access for Trustindex on Facebook?
Summary: You can revoke Trustindex access to your Facebook page at any time. Keep in mind that your widgets won’t update and some data, like reviewer profile pictures, will be unavailable until you reconnect Trustindex. How to revoke Trustindex ...
How to fix: Can’t connect a review platform source in Trustindex
Summary: If you’re unable to connect a review source in Trustindex, our support team can help. Provide details about the error and the platform you tried to connect so we can resolve it quickly. How to report a connection issue If a source doesn’t ...
How to fix: Profile pictures are missing from Facebook review widget
Summary: If reviewer profile pictures aren’t showing in your Facebook review widget, it’s usually because Trustindex lost access to your Facebook page. This can happen after a password change or other changes to page permissions. You can fix it by ...
How to request a new review platform in Trustindex
Summary: If your review platform is not currently listed in Trustindex, we may still be able to connect it for you. Contact our support team with the required details, and we’ll check whether integration is possible. Can Trustindex connect additional ...
How many review platforms can I connect in my Single, Pro, or Ultimate plan?
Summary: The number of review platforms you can connect in Trustindex depends on your subscription plan. Each plan has different limits for domains and the number of review sources you can connect per domain. Plan limits explained Single plan ...
How do I connect a new review platform in Trustindex?
Summary: Connecting a new review platform to Trustindex is quick and straightforward. Once connected, your reviews will automatically sync and become available for widgets, certificates, and other Trustindex features. Steps to connect a new platform ...
What review platforms can I connect to Trustindex?
Summary: Trustindex lets you connect reviews from 130+ platforms to showcase all your customer feedback in one place. From marketplaces to travel sites and industry-specific portals, you can integrate your reviews easily. Supported platforms by ...
What is the "Final Transfer" feature in the Connect Platforms menu?
Summary: The Final Transfer feature allows you to permanently transfer reviews from another platform to Trustindex. Once transferred, the reviews appear as Trustindex reviews, giving you a unified collection of customer feedback in one place. How ...