Review widgets
How many times does my review widget update? When will my new review appear?
Summary: Trustindex automatically updates reviews at least once per day. With a paid subscription, reviews are refreshed multiple times daily. After a review is published on your connected platform, please allow up to 24 hours for it to appear in ...
How can I show more reviews than the widget limit?
Summary: Trustindex widgets allow you to display up to 255 reviews at once. If you need to showcase more, the recommended solution is to use your Review Summary Page or create multiple widgets with different sorting settings. Is showing more than 255 ...
A review that’s been removed is still visible in Trustindex
Summary: If a review has already been removed from the original review platform but is still visible in your Trustindex widget, don’t worry — this usually resolves automatically. Trustindex syncs review data from the original platform, so temporary ...
How to fix: Review widget appears too large on mobile
Summary: If your Trustindex review widget appears too large on mobile devices, it’s usually due to your website’s design template or theme. Placing the widget inside a properly sized container ensures it scales correctly and stays responsive. Why ...
How to fix: Review widget does not appear unless I am logged in to my WordPress page
Summary: If your Trustindex widget only appears when logged in to WordPress, it’s usually caused by caching plugins. Adjusting your cache settings ensures the widget loads properly for all visitors. Common cause Caching plugins like WP Rocket can ...
How review widgets improve your website SEO
Summary: Displaying reviews with Trustindex widgets can positively impact your SEO by providing fresh, structured, and crawlable content. Search engines use review data as a trust signal, which can improve local rankings and visibility. SEO benefits ...
Can I display multiple review widgets on one website?
Summary: Yes! You can display multiple Trustindex widgets on a single website, each with independent settings. This allows you to customize reviews for different pages or sections, such as homepage, product pages, or sidebar. Best practices for ...
Are review widget columns customizable?
Summary: Trustindex review widgets are fully responsive and automatically adjust their layout based on screen size. Because of this, widget columns can’t be manually customized, ensuring the best display on mobile, tablet, and desktop devices. How ...
How can I show rating-only reviews in my review widget?
Summary: You can display rating-only reviews (reviews without text) in your Trustindex review widget by adjusting the review length filter. Setting the minimum character limit to 0 allows star-only ratings to appear in your widget. What are ...
How can I hide a review from my review widget?
Summary: If a review doesn’t qualify as spam but you don’t want it displayed on your website, you can hide it from your Trustindex review widgets. Hidden reviews will no longer appear in widgets but will remain visible on your public review summary ...
How can I show or hide profile photos in my review widget?
Summary: You can choose whether reviewer profile photos appear in your Trustindex widget by adjusting the card element settings. This allows you to customize the widget’s look to better match your website design. Control profile photo visibility ...
How often does the review widget update?
Summary: If you have an active Trustindex subscription, your reviews widget updates automatically based on the refresh rate you set in the widget settings. You can control how often new reviews are synced and displayed on your website. How widget ...
I can’t embed my review widget
Summary: If your Trustindex widget doesn’t appear on your website, it’s usually caused by a plugin conflict, caching, or incorrect embedding method. Our support team can quickly help if you send us a few technical details about your setup. When your ...
How many reviews are displayed in a widget?
Summary: By default, Trustindex widgets display 5 reviews. You can easily change this number in the widget settings to show more or fewer reviews, depending on your layout and preferences. Default number of reviews When you create a Trustindex ...
How can I embed my review widget into my website?
Summary: You can embed your Trustindex widget into your website by copying the widget’s code and placing it into your site’s HTML. The exact steps depend on the website builder or CMS you’re using, but the process is quick and doesn’t require ...
A new review is missing
First of all, where is the review missing from? Is it missing from Trustindex? Solution: It hasn’t been a full 24 hours. Please allow 24 hours to pass for the review to update on Trustindex after it has been published on the original platform. ...